SHIPPING & RETURNS
SHIPPING POLICY
At Pearcedale Tobacconist, we are committed to delivering your tobacco products promptly and securely. Our shipping services cover Broadmeadows and surrounding areas in Melbourne, Victoria, ensuring your purchases arrive at your doorstep with efficiency and care.
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Orders are processed within 1-2 business days.
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Delivery times may vary based on location and carrier services.
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You will receive a tracking number to monitor your order's journey.
RETURN & EXCHANGE POLICY
We stand by the quality of our products at Pearcedale Tobacconist. However, if you are not completely satisfied with your purchase, we offer a returns policy under the following conditions:
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Returns must be initiated within 14 days of purchase.
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Products must be unused, unopened, and in their original packaging.
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To initiate a return, please contact our customer service team with your order details.
Upon successful return of the product, you will be granted a store credit equivalent to the purchase price, which can be used for any future purchases at Pearcedale Tobacconist. Please note that we do not offer refunds, and store credit will be the sole form of reimbursement for returned items.
Additional Information:
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Store credit cannot be exchanged for cash.
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The customer is responsible for return shipping costs.
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Pearcedale Tobacconist reserves the right to refuse returns that do not meet our policy criteria.